CONSUMER RIGHTS - CONDITIONS FOR WITHDRAWAL, CANCELLATION AND RETURN

GENERAL:

1. In the event that you place orders in electronic media via this website, you will be deemed to accept the preliminary information form and distance sales contract provided to you.
2. Regarding the sales and delivery of the product they purchase; the Buyers are subject to the provisions of Law no. 6502 on the Protection of Consumers and Regulation on Distance Sales (RG:27.11.2014/29188) as well as other laws in effect.
3. Cargo fee, which is the shipping cost for the product, shall be paid by the seller. International shipment fees must be paid by the buyers.
4. Each of the purchased products are delivered to the person and/or establishment at the address shown by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this time, the Buyers may terminate the contract.
5. The purchased property should be delivered to the buyers completely and in accordance with the qualities specified in the order.
6. In the event that it becomes impossible to sell the purchased product, the seller is obliged to inform the buyer in written within 3 days as of the date he becomes aware of this situation. The total value should be returned to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer does not pay the price of the purchased product or cancels it in bank records, the Seller’s liability to deliver the product expires.

PURCHASES VIA UNAUTHORIZED USE OF CREDIT CARD:

8. If wrongful use of the buyer’s credit card for payment is detected after the delivery of the product, and if the price for the purchased product is not paid to the Seller by the related bank or financial institution, the Buyer is obliged to return the contracted product to the Seller within 3 days, with cargo fees at the expense of the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If force majeure events unforeseen by the Seller occur and the product cannot be delivered on time, this situation is notified to the Buyer. The Buyer may request that the order is cancelled, the product is changed with a similar one, or the delivery is postponed until elimination of the impeding condition. If the Buyer makes the payment via bank transfer (money order/EFT/SWIFT) and cancels the order, the amount is returned via the same method within 14 days after the cancellation. If the Buyer makes the payment via credit card and cancels the order, the product price is returned to the bank within 14 days; however, it is possible that the bank transfers the amount to the buyer’s account within 2-3 weeks.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

10. The Buyer will examine the contracted goods/services before delivery, and not take delivery of damaged and defective (crushed, broken, with torn package etc.) goods/services from the cargo company. Received goods/services shall be considered undamaged and in good condition. BUYER is obliged to protect the goods/services with care after delivery. If the right of withdrawal will be executed, the goods/services should not be used. The invoice should be returned with the product.

RIGHT OF WITHDRAWAL:

11. BUYER may execute the right of refusing the purchased goods and withdrawing from the contract without any legal and criminal responsibilities and without any justification within 14 (fourteen) days after the date the product is delivered to the BUYER or to the person and/or establishment at the address shown by the BUYER, provided that he/she informs the SELLER by using the following contact information.

12. SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF WITHDRAWAL:

COMPANY

NAME/TITLE: YHT ETİCARET HEDİYELİK EŞYA GIDA SAN TİC LTD ŞTİ

ADRESS: YAVUZ SULTAN SELIM DISTRICT DR. SADIK AHMET STREET NO:24/1 FATIH/ISTANBUL

E-MAIL: theottomanbazaarsocial@gmail.com

WHATSAPP: +905524311879

PERIOD FOR THE RIGHT OF WITHDRAWAL:

13. If the Buyer has purchased a service, this period of 14 days starts on the date the contract is signed. The right of withdrawal cannot be executed for service contracts, in which the performance of service starts with the consumer’s approval before the period for the right of withdrawal expires.
14. Expenses arising from the right of approval belong to the SELLER.
15. For the right of withdrawal to be used, the SELLER should be notified in written via certified mail or e-mail within 14 (fourteen) days, and the product should not be used as per the provisions on “Products for which the right of withdrawal cannot be executed” specified in this contract.

EXECUTING THE RIGHT OF WITHDRAWAL:

16.  If the invoice of the goods delivered to the BUYER or a third person is a corporate invoice, it should be sent with the return invoice issued by the corporation. Return of orders, the invoice of which has been issued in the name of a company, cannot be completed unless a RETURN INVOICE is issued.
17. Return form, box, packaging and standard accessories, if any, of the goods to be returned should be delivered completely and without any damage.

CONDITIONS FOR RETURN:

18. SELLER is obliged to return the total price and documents that burden the BUYER with debt within 10 days at the latest after receiving the notification of withdrawal, and to accept the return of goods within 20 days.
19. If the value of goods decreases or it becomes impossible to return the goods due to the BUYER’s fault, the BUYER is obliged to compensate the SELLER’s damages in proportion to his/her fault. However, the BUYER is not responsible for changes and deformations arising from using the goods or products in due form within the period for the right of withdrawal.
20. If the execution of the right of withdrawal leads to dropping below the limit amount of the campaign organized by the SELLER, the discount used within the scope of the campaign is cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXECUTED:

21. As per the Regulation, it is not possible to return bottom parts of underwear, swimming suits and bikinis, cosmetics, single-use products that are prepared in line with the BUYER’s request or personal need and are not suitable for return; perishable or expirable goods; products that are not suitable for return in terms of health and hygiene if unwrapped after delivered to the BUYER; products that are mixed with other products after delivery and cannot be separated by its nature; goods related to periodicals such as newspapers and magazines, except those provided within the scope of a subscription contract; services performed instantly in electronic media or intangible goods delivered instantly to the consumer; and audio or visual records, books, digital contents, software products, data recording and storage devices, computer consumables if unwrapped by the BUYER. Moreover, it is not possible to execute the right of withdrawal for services, the performance of which starts with the consumer’s approval before the period for the right of withdrawal expires, as per the Regulation.
22. Cosmetic and personal care products, underwear products, swimming suits and bikinis, books, duplicatable software and programs, DVDs, VCDs, CDs and cassettes, and consumable office supplies (toners, cartridges, ribbons etc.) should be unpackaged, untried, undamaged and unused to be returned.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXECUTED:

21. As per the Regulation, it is not possible to return bottom parts of underwear, swimming suits and bikinis, cosmetics, single-use products that are prepared in line with the BUYER’s request or personal need and are not suitable for return; perishable or expirable goods; products that are not suitable for return in terms of health and hygiene if unwrapped after delivered to the BUYER; products that are mixed with other products after delivery and cannot be separated by its nature; goods related to periodicals such as newspapers and magazines, except those provided within the scope of a subscription contract; services performed instantly in electronic media or intangible goods delivered instantly to the consumer; and audio or visual records, books, digital contents, software products, data recording and storage devices, computer consumables if unwrapped by the BUYER. Moreover, it is not possible to execute the right of withdrawal for services, the performance of which starts with the consumer’s approval before the period for the right of withdrawal expires, as per the Regulation.
22. Cosmetic and personal care products, underwear products, swimming suits and bikinis, books, duplicatable software and programs, DVDs, VCDs, CDs and cassettes, and consumable office supplies (toners, cartridges, ribbons etc.) should be unpackaged, untried, undamaged and unused to be returned.

BEING IN DEFAULT AND LEGAL CONSEQUENCES

23. BUYER accepts, declares and undertakes that, in case of being in default of payment via credit card, he/she will pay interest within the scope of the credit card contract with the issuing bank, and be liable against the bank. In this case, the related bank may take legal action, and request the BUYER to cover possible expenses and attorney’s fees. BUYER accepts to cover the SELLER’s damage and loss under all circumstances, due to delayed discharge of debt by the BUYER.

PAYMENT AND DELIVERY

24. You can benefit from online single payment or online installment advantages via our website with all kinds of credit cards. In online payments, the amount will be withdrawn from your credit card upon completion of your order.